Omnichannel AI messaging agent
AI customer service software: one customer service chatbot for every channel.
MessageAgent answers, qualifies, books, and upsells across SMS, WhatsApp, Instagram, web chat, and email, in one inbox, in your brand's voice, 24/7, and hands off to your team when it matters.
Takes 30 seconds. Just your work email, no credit card.
Trusted by CX and sales teams handling 1,000,000+ conversations across six channels
Tap a customer message above. The same AI agent replies on , in your brand's voice.
- Intent
- Action
- CRM
Handed to a human, Maya
She picks up with the full conversation and context carried over. No dead ends, no repeating.
One brain, every channel
The whole customer conversation, handled by one agent
Stop stitching together a WhatsApp tool, a chat widget, a help desk, and a social inbox. One AI persona, with shared memory and CRM, follows each customer wherever they message.
One brain across every channel
The same AI persona, with shared memory, follows the customer from an Instagram DM to email to a text. No context lost, no repeating.
Answers, qualifies, and books 24/7
It resolves questions, qualifies inbound leads, proposes open slots, and books appointments around the clock, in your brand voice.
Upsells without being pushy
It surfaces the relevant add-on, bundle, or upgrade at the right moment, then captures the contact to your CRM.
Unified inbox and CRM
Every conversation, on every channel, lives in one thread with the contact, tags, and history attached.
Clean handoff to a human
When a conversation needs a person, it escalates with the full context carried over. Never a dead end.
Flat, predictable pricing
A flat subscription, not $0.99 to $2.00 per resolution. Carrier and Meta fees are passed through at cost with no markup.
How it works
Live the same day, in three steps
Connect your channels, point it at your business, and it starts handling conversations. You set the rules for when it escalates.
Connect your channels
Link WhatsApp, SMS, Instagram, Messenger, your web chat, and email. One agent, one inbox, no per-channel tools.
Train it on your business
Point it at your FAQs, products, booking rules, and tone of voice. It learns to answer like your best teammate.
It handles conversations and escalates
It answers, qualifies, books, and upsells 24/7, discloses it is an AI, and hands off to a human when a conversation needs one.
Conversation Console
See it answer on the channel your customers use
Pick a channel, pick a real customer message, and watch the same AI agent reply on brand, take the right action, log it to the CRM, and hand off to a human in one tap.
- It detects the intent and takes the action, not just a canned reply
- Every reply is tagged as an AI assistant, by design and by law
- Flip the handoff toggle to see a human pick up with full context
Tap a customer message above. The same AI agent replies on , in your brand's voice.
- Intent
- Action
- CRM
Handed to a human, Maya
She picks up with the full conversation and context carried over. No dead ends, no repeating.
Compliance is a feature
Built to keep you on the right side of the rules
AI disclosure, consent capture, opt-out handling, and clean human handoff are built in, not bolted on. Your conversations are encrypted in transit and at rest.
Read our security posture →Discloses AI
Every conversation makes clear the customer is chatting with an AI assistant, with human handoff one tap away.
Consent and opt-out
Prior-express-consent capture for SMS, instant STOP and unsubscribe handling, honored fast.
WhatsApp policy
Opt-in capture plus managed approved templates for messaging outside the 24-hour window.
Human handoff
The AI escalates to a person with the full conversation and context. Never a dead end.
Flat, predictable pricing
One flat price, not a surprise bill per resolution
No per-resolution metering, no message markup. Pick a plan and your bill is the same every month. Carrier and Meta fees are passed through at cost.
Starter $79 · Growth $199 · Scale $499 · Enterprise
What teams say
Loved by the teams on the front line
We had a WhatsApp tool, a chat widget, and a separate help desk. MessageAgent replaced all three. The same agent now follows a customer from Instagram to email without dropping context, and our after-hours response time went to zero.
It qualifies every inbound lead, books viewings, and only pings my agents when a conversation actually needs a human. The flat price was the clincher. We knew exactly what we would pay.
The handoff is what sold our team. When the AI can't resolve something, it escalates with the full thread, so nobody starts from scratch. Our agents finally spend their time on the hard conversations.
Common questions
Questions teams ask before they switch
Will customers know they are talking to a bot?
Yes, that is by design and by law. MessageAgent clearly discloses it is an AI assistant on every channel, and a customer or your agent can hand the conversation to a human at any moment, with full context carried over.
Is this just for WhatsApp, or really every channel?
Really every channel: SMS, WhatsApp, Instagram DM, Facebook Messenger, web chat, and email, all in one inbox. The same AI persona, with shared memory, follows the customer when they switch channels.
How is this priced? Will I get surprise bills?
Flat, predictable subscription tiers. Unlike tools that charge $0.99 to $2.00 per AI resolution, you know your bill up front. Carrier and Meta message fees are passed through at cost with no markup.
Can it actually book appointments and qualify leads?
Yes. It qualifies inbound leads, proposes and books open slots, captures the contact to your CRM, and can upsell relevant add-ons, then escalates to a human when a conversation needs one.
Put one AI on every channel today
One agent that answers, qualifies, books, and upsells across SMS, WhatsApp, Instagram, web chat, and email, in one inbox.
Discloses AI · compliant · human handoff built in